Bookswarm roll out new support plugin

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Bookswarm have recently implemented a new support mechanism which will allow clients to report bugs and ask questions from directly within their Bookswarm-developed websites.

The new Bookswarm Support WordPress plugin is implemented using the Doorbell.io service. Logged-in users will see a ‘Bookswarm support’ tab at the bottom of every page, and submitting a ticket automatically gathers information to send to Bookswarm , including:

  • The URL that the user was on
  • The browser, operating system and screen resolution of their system
  • On supported browsers, the option to automatically add a screenshot

Users can also attach files, so they can send their own screenshots or supply new assets that might be needed to make a change or fix a bug.